FAQ on Hotspot Shield Privacy
Protection

We care about your privacy and know that you may have questions about how Hotspot Shield works, so we have designed these FAQs to give you a better understanding of our privacy practices.

  • How does Hotspot Shield secure my Internet connection?

    How does Hotspot Shield secure my
    Internet connection?

    Turning Hotspot Shield on encrypts all of the traffic between your device and our servers using TLS 1.2 with perfect forward secrecy (ECDHE), 128-bit AES data encryption.

  • Does Hotspot Shield log or share my IP address with any third parties?

    Does Hotspot Shield log or share my
    IP address with any third parties?

    No. Your ISP provides you with a unique address, called an IP address, that may be used by the ISP and by websites to track your browsing activity across the web.

  • Does Hotspot Shield keep my payment information?

    Does Hotspot Shield keep my
    payment information?

    Hotspot Shield offers two available versions: a free version, and a premium Elite version. If you choose to buy the premium Elite version, your credit card or other payment information are never collected or stored by Hotspot Shield.

  • Does using Hotspot Shield protect me from malware, phishing, or spam?

    Does using Hotspot Shield protect
    me from malware, phishing, or spam?

    Using Hotspot Shield protects users from over 3 million known or suspected malware sites. The free version of Hotspot Shield offers users protection from basic malware sites, known as "trojan sites," which are deliberately created to infect a user's computer with malware when the user downloads or clicks on content.

  • Do I have to create an account to use Hotspot Shield?

    Do I have to create an account to use
    Hotspot Shield?

    No, creating an account with Hotspot Shield is completely optional. You may choose to provide your email address and create an account to add multiple device to your Hotspot Shield subscription, but there is no requirement to do so. Users can use Hotspot Shield without logging in or providing any registration information.

  • Do you collect any information about the websites I visit or the apps I use while using Hotspot Shield?

    Do you collect any information about
    the websites I visit or the apps I use
    while using Hotspot Shield?

    We collect only anonymous, aggregate data about which websites our users visit and which apps our users use.

  • Do you collect any information about the websites I visit or the apps I use while using Hotspot Shield?

    Does Hotspot Shield show me ads
    when using the service?

    The Hotspot Shield free version is supported by advertising. The Hotspot Shield Elite version has no advertising.

  • Will using Hotspot Shield stop advertisers from collecting any information about me or my device?

    Will using Hotspot Shield stop
    advertisers from collecting any
    information about me or my device?

    Hotspot Shield does not share any personal information about you with advertisers. Nevertheless, advertisers may be able to collect certain information independently from you or your device when serving ads from the Hotspot Shield application, such as your device's advertising ID and wireless carrier.