Last Updated: Nov 29, 2017
While we always anonymize your true IP address while using the Services, remember that no VPN provider can control what other apps collect from your device or what cookies other websites or third parties place in your browser. For more information about how to exercise choices with respect to certain third party cookies, please see the Third Party Advertising section below.
There are two basic categories of information we collect:
You can be assured that the information we may collect, including your email, true IP address, username, or unique mobile ID, is never associated with your browsing information or online activities when you are using Hotspot Shield. Additionally, your true IP address is stored only for the duration of your VPN session and is cleared after your session is closed. We do not associate your true IP address with your online activities and we do not store or log your true IP address after the end of your session.
When you interact with our Services, we collect the information that you choose to share with us. For example, if you purchase a subscription to Hotspot Shield Elite, and/or sign up to create an account, you may provide us with an email address and payment information. Remember that creating an account is always optional – we never require you to register or otherwise provide us any personal information to download or use our products.
It probably goes without saying, but we’ll say it anyway: If you contact us directly, we may receive additional information about you. For example, when you contact customer support, we receive the contents of messages or attachments that you send to us, and other information you choose to provide.
When you use our Services, we collect information about you or your device automatically. Here’s a fuller explanation of the types of information we collect when you use our Services:
We are proud to offer a free, advertising-supported, version of Hotspot Shield. On the free version of Hotspot Shield, you may see some generic ads that our ad partners place in front of certain apps or websites. Keep in mind that we do not target these ads based on your personal information.
Hotspot Shield does not share your IP address, browsing history, or any other information you choose to provide, with advertisers. Nevertheless, advertisers may be able to collect certain information independently from you or your device when serving ads from the Hotspot Shield application, including your device’s advertising ID, IMEI, MAC address, and wireless carrier. For more information regarding your device’s advertising ID and its options, please visit https://support.google.com/googleplay/answer/3405269 for Android devices or https://support.apple.com/en-us/HT202074 for iOS devices.
Advertisers may also place cookies in your browser that may allow them to collect certain information about your browsing history. To find out more about how to exercise choices with respect to certain third party cookies, including opting out of receiving such cookies, visit the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising at www.aboutads.info, or the Network Advertising Initiative at www.networkadvertising.org.
If you use Hotspot Shield Elite, the premium subscription based version of our product, we will not serve any ads and thus no information will be collected by our third party ad partners on the Elite product.
In short, we use your information to provide you with amazing products and services that we are constantly working to improve. Here are some of the ways we do that:
As a reminder, our ad partners may also receive information independently from you or your device when serving ads from the Hotspot Shield application, including your device’s advertising ID, IMEI, MAC address, and wireless carrier. See the Third Party Advertising section above for more information.
We may use and disclose aggregate information that does not identify or otherwise relate to an individual for any purpose, unless we are prohibited from doing so under applicable law.
Turning Hotspot Shield on encrypts all of the traffic between your device and our servers using TLS 1.2 with perfect forward secrecy (ECDHE), 128-bit AES data encryption, and HMAC message authentication. This means that your web traffic on unsecured networks such as public Wi-Fi at cafés, airports, etc. will be securely encrypted by Hotspot Shield. This encryption also means that your Internet Service Provider (ISP) will not be able to snoop on your web traffic and create records of the websites you are visiting while using Hotspot Shield; all they will see is that all of your traffic is being sent to and from our servers.
We also use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee the security of your data.
We do not require that you provide us with your email or any contact information to use our Services. But if you do provide us an email, from time to time you may receive marketing e-mail messages from us. If you no longer want to receive such emails from us on a going forward basis, you may opt-out via the “unsubscribe” link provided in each such email.
The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide personal information through the Services. If we find out that a child under 13 has provided personal information, we will take steps to delete that information.
AnchorFree uses servers hosted in the United States. Please note that we may be transferring your information outside of your region for storage and processing in the United States and around the globe. By using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
Join over 500 million users already enjoying absolute Internet Freedom around the world by downloading Hotspot Shield VPN.